FAQ - Appalachian Standard

Frequently Asked Questions




When will I receive my order?

Due to increased safety precautions and amazing influx of love and support for our little farm, we have a small delay on orders (Which is rare because we are a hustlin’ and bustlin’ team!). We had to extend our processing lead time to 7-14 business days! 

Rest assured, we are working super hard to hand craft your hemp babes and get them en route to their forever home ASAP! :) 

How does the CBD VIP “referral” program work?

Make an account and start getting points towards cash-back store credit for every order! We're doing 5%, 10% and even 15% CASH-BACK on ALL orders! WOWWWWW!!! See below on how to join each CBD VIP squad!  An email will be sent to the email address registered to your account with the store credit earned based on your previous order.  The percent of cash-back credit you earn, will vary based on your hemp tier, mentioned below -

Hempters - 5% cash-back on every order when >$500 total spent over time

Hemp Hustlas - 10% cash-back on every order when >$1250 total spent over time

Hemperors - 15% cash-back on every order when >$2000 total spent over time


Can you ship to my state?

All our goodies are federally legal to ship to all fifty states because they have less than 0.3% Delta 9 THC, which is the federally legal amount!  With that, we just suggest checking with your state/regions regulations and laws regarding CBD, as it is an ever-changing industry at the moment! 


Do you ship internationally? to Canada? Australia? Out of the Country?

We ship to all 50 states in the United States and, due to global shipping regulations and restrictions, we are unable to ship out of the country.


Will I receive an order confirmation?

Yes, an order confirmation will be sent to the email address you provided. If you did not provide and email, or provided an incorrect email, you will not receive a confirmation.


How long does a refund take to process?

Up to 7  business days


What is your return policy?

All sales are final


What is your exchange policy?

All sales are final


How do I cancel/edit an order?

Email customerservice@ross.farm


USPS cannot locate my package/ lost package, what do I do?

File a claim with the USPS and we can resend package… 


Does it have THC?

Wonderful question and thank you for asking! All of our products are full spectrum, meaning there is a trace amount of THC (Below the federally legal amount, 0.3% Delta 9 THC) and all sorts of other amazing cannabinoids. These cannabinoids are amazing for things like pain, inflammation, anxiety and include CBD, CBG, CBDA, etc.

I hope you found this feedback helpful and please feel free to reach out if you have any more questions :) We are here for you!


Can my animals use it?

We love giving our furry friends tincture! The amount to give depends on the weight of the mammal.  A great place to potentially start is 1-2mg per 10lbs of weight.


Nursing or pregnant?

We have people in the farm fam who will use their ladies during pregnancy or while nursing, but it varies from person to person so we suggest chatting with your physician.

Will this appear on a drug test?

That's a great question!  All our products are full spectrum, so they have less than the federally legal amount of 0.3% Delta 9 THC.  It's a bit of a grey area if the cannabinoids will appear on a drug screening as it depends on quite a few variables like the sensitivity of the test, your metabolism and the rate at which you are using the products.

What are hemp strains?

All of our products (Flower, vapes, pre-rolls, etc.) are the varying hemp flower strains we grow on our farm.  Each strain can be classified in 3 categories - Sativa, Hybrid or Indica.  

Sativa strains are more energizing and invigorating, Indicas are more relaxing and Hybrids are super balancing, as they are a mix of both Sativa and Indica.  

All our products are color coded for these 3 categories:

Sativa = Orange label

Hybrid = Blue/Orange mix

Indica = Blue label.


Will it increase my anxiety or create paranoia?

Because there is a trace amount of THC (Below the federally legal limit) present in our full spectrum goodies, there is no high or paranoid sensation from using any of the hemp babes.  We are a veteran family owned farm, so many veterans are in our lil farm fam who have PTSD.  The beauty of our ladies is that they provide a sense of peace and well-being rather than worsening anxiety.


It seems like the CBD products aren’t working? 

To alleviate more persistent symptoms, CBD should be used on a regular basis to achieve full effect and relief of symptoms.


How do you use the tincture?

Tincture is sublingual and absorbed into the sublingual artery by being held under the tongue for 30 seconds to a minute and a half.  If you are a CBD tincture beginner, check out the blog or Youtube video below for more information!

Blog:  https://setthestandard.home.blog/2019/12/05/how-much-cbd-to-take/  

Youtube: https://www.youtube.com/watch?v=QfgJ6s38mgs&t=3s


What are the Ingredients in our Tincture?

CBD Extract & MCT


Dosage for tincture 

Although we cannot technically prescribe our product to you, what I can do is share my experience (as well as the feedback from our farm-fam). Given everyone's bodies react differently to CBD, it is hard to say what your dosage could look like. With tinctures, I would recommend starting with a low dose (maybe .25ml or .50ml) and slowly increase (as Needed) to find your particular "sweet spot" dose. 

As far as using the tincture during the AM vs. PM, It seems to be more personal preference. Some of our farm-fam will use this product to help them sleep, some will use them each morning and night to reduce their anxiety. I have heard from our farm-fam that using the tinctures consistently over time (a couple weeks to a month) you build up more of an overall sustaining calm!

Tincture Blog: https://setthestandard.home.blog/2019/12/05/how-much-cbd-to-take/

Tincture Youtube: https://www.youtube.com/watch?v=QfgJ6s38mgs&t=3s


Opening Tinctures:

Thank you for reaching out and we hope you are having a wonderful day :) Yes the bottles can be a bit tricky sometimes, so I understand your struggle. The tinctures come with a secure safety lock. To open, you do need to apply some pressure on top and slowly turn the top to the side. Sometimes if you turn the lid to fast it will reenact the safety lock. Also I have found more luck setting the tincture on a hard surface (counter or table) before pushing down.



How to screw on or off the new new cartridge:
Easy breezy, the new cartridge is a universal 510 thread that screws onto the battery. One thing to keep in mind is that the all glass cartridge is connected to the base by a metal band which can be loosened. So, beware to not detach the glass tank from the atomizer (the metal band) while connecting the battery to the cartridge. Make sure the metal band is tightly attached, then screw the cartridge onto or off the battery. While holding both the metal band and the glass cartridge in one hand, screw on or off the battery, not vice versaHow to use the vape? 
When your package arrives, connect the battery/pen to the USB charger and let them charge for a couple of hours. Do not use a fast/rapid charging USB port as the charger is not compatible with higher voltage USB ports. You will know the battery is fully charged when the light on the charger turns green.

To use, unscrew the battery/pen from the charger and connect the cartridge to the battery (Be sure to read the question above for more clarity on how to do this).

To turn the pen on and off, push the button 5 times rapidly. Next, put the mouthpiece between the lips and inhale while holding the button! When you are all done, turn the pen off to save the battery life and to prevent accidental firing of the cartridge. For best results and flavor, we recommend waiting a few seconds between hits so that the wick can draw more liquid to the coil. Rapidly firing the cartridge without waiting between hits can cause the wick to be burnt by the coil which can detrimentally affect the taste of the vapor. 


Replacing battery/pen?
The new upgraded battery/pens are covered by a lifetime warranty through the O2vapes company. This means you can contact them directly through their website, and they will supply you with a replacement (at no cost to you). 


The battery offers variable voltage, what does this mean?
Variable voltage batteries are electronic  batteries that allow the user to alter the amount of power produced by the device. Our O2Vape batteries allow the user to select any voltage output between 3.3 volts to 4.8 volts by simply turning a knob at the end of the battery. See below for more information about optimal voltages. 


What variable voltage should I use? What wattage is best? 
Low and Slow baby, LOW and SLOW! 

Our preference is 3.3V however you can find what works best for you. The Benefits of low end of the voltage spectrum (3.3V to 4V) are that the coil stays fresher longer, preserves the intended flavor of the terpenes, improves the longevity of your battery life of the pen, and creates cooler vapor that is less harsh on your throat and lungs. The benefits of the high end of the voltage spectrum (4V to 4.8V) are the fat clouds bro, and the different flavor notes that arise from higher temps. It is worth noting that running your vaporizer at these higher voltages runs the risk of burning out the coil in the cartridge. We recommend starting at a low voltage and slowly increasing the voltage as needed until you find your “sweet spot” :). 


Ingredients in Vape Carts

MCT Oil & Crude Oil, 


Holiday Carts

MCT Oil, Crude Oil & Terpenes


Are the vape cartridges refillable? 

Not currently.


Are the vape cartridges recyclable?

Not currently. 


Why does my vape cartridge change colors? 

Our quality CBD vape oils do not contain additives or preservatives and are full of bioactive ingredients that will change over time. These changes in color do not mean that your vape oil cartridge has gone bad. All that has happened is that the natural elements in the oil have reacted to heat, light, and sometimes, age.

Each time you use your CBD vape oil, you will be exposing it to heat and oxygen. This initiates the oxidation process, causing the oil to change colors. The older the CBD vape oil is, the more likely it is to have gone through oxidation.


Why is the vape cartridge not filled all the way?

There is more room in the cartridge than there is specified amount, and this is done to prevent the cartridge from leaking. If it is filled to the top the vapes leak

Different viscosities that vary with strain may change the way it fills the cartridge.


Can the carriages go on any pen?

You can use any 5/10 thread battery. Basically, If it fits it works! 🥰 Also the wattage needs to be correct or else you can burn the coil.


How do I check what the correct voltage is? One of mine can be.

If it’s a smart Vape it should check the voltage for you and tell you what it should be set at. If it’s not a smart vape and does not have a chip then you should start the wattage at 5 to 7 watts.



That’s a good question! You are going to want to lite the widest end of the preroll. Then you take as many drags as you want. Sometimes you have to relight it is it goes out. 


How much of a pre-roll should I smoke?

The amount varies from person to person and depends on your levels of anxiety.  On days where we are exceptionally stressy or needing pain relief, we smoke anywhere from a ½ gram to full gram rollie.  On other days, a few puffs and we are ready to rock n’ roll!

The amount of mg’s of cannabinoids (CBD, CBDA, etc.) per 1 gram of flower can be found here, in the strain’s cannabinoid profile. This will let you know the amount of milligrams per 1 gram (or ½ gram) pre-roll.




All of the strains have a common denominator of overall well-being and anxiety relief.  Depending on your preferred method of using the hemp ladies, there are some awesome options!

Vape/Pre-Rolls: (These are the most bioavailable, meaning we are able to absorb more of the hemp plant this way.  Combustion/inhalation are the more effective and instantaneous forms of using our goodies.)

  • Severe Anxiety: Cherry Uno or Cherry Mom are awesome. Many of our farm fam with PTSD love using these to help dissolve their anxiety. They are indica leaning strains, so are really great for winding down at the end of the day as well!


  • Taking the edge off during the day: BaOx is a great invigorating strain for getting things done with energized calmness.  T1 or Abacus are awesome hybrid options for mellowing out during the day while maintaining a super balanced sense.  Cherry Blossom is another awesome hybrid that is great for relaxing during the day.

Tincture (Sublingual): These are great to take an hour before bed and/or in the morning for creating a sustainable calm.



Vape/Pre-Rolls: We love any indica leaning strain for calming the mind and body.(These are the most bioavailable, meaning we are able to absorb more of the hemp plant this way.  Combustion/inhalation are the more effective and instantaneous forms of using our goodies.)

Sound Sleep: Cherry Mom and Cherry Uno are a couple of our personal favorites for sleep!

Tincture (Sublingual): We really love our 3000mg tincture about an hour before bed.

Pain and Inflammation

CBD is actually patented as an anti-inflammatory! So all of our strains have this in common!

VAPE/PRE ROLLS:  We really love a combination of Abacus and T1, Harle Tsu, or Cherry Blossom for pain relief.  

TINCTURE: We love our tincture for overall inflammation relief. 

TOPICAL SALVE: Our salve is also an absolute GAME CHANGER to relieve tension and pain topically. They pack a punch of 500mg of CBD and the menthol salve has pure menthol crystals which provides us some amazing relief! 



We love T1 for focus, mental clarity and concentration!



Please leave a review for us on our Google page! 

How would you feel about leaving your story in a google review for us? We feel that people need to hear your story so that they can be encouraged that there is help out there for them as well!👊💪 It would also help out this small business so so much. Because you know, Ol’ google loves their reviews! 😉❤️

Here is a quick link : https://g.page/appstandard/review?rc